An open letter to Steve Ballmer

Dear Steve,

Hi, this is François, from Mandriva.

I’m sure we are way too small for you to have heard of us. You know, we are one of these Linux company who is working hard to make its place in the market. We publish a Linux Distro, called Mandriva Linux. Mandriva Linux 2008, our last edition, has a pretty good review and we’re proud of it. You should try it, I’m sure you’d like it. We also happen to be one of the Linux companies that did not sign an agreement with your company (nobody’s perfect).

We recently closed a deal with the Nigerian Government. Maybe you heard about it, Steve. They were looking for an affordable hardware+software solution for their schools. The initial batch was 17,000 machines. We had a good deal to respond to their need: the Classmate PC from Intel, with a customized Mandriva Linux solution. We presented the solution to the local government, they liked the machine, they liked our system, they liked what we offered them, especially the fact that it was open, and that we could customize it for their country and so on.

Then, your people get in the game and the deal got more competitive. I would not say it got dirty, but someone could have said that. Your team fought and fought again the deal, but still the customer was happy with the CMPC and Mandriva.

We actually closed the deal, we took the order, we qualified the software, we got the machine shipped. To conclude, we did our job. And, the machine are being delivered right now.

Now, we hear a different story from the customer : “we shall pay for the Mandriva Software as agreed, but we shall replace it by Windows afterward.�

Wow! I’m impressed, Steve! What have you done to these guys to make them change their mind like this? It’s quite clear to me, and it will be to everyone. How do you call what you just did Steve? There is various names for it, I’m sure you know them.

Of course, I will keep fighting this one and the next one, and the next one. You have the money, the power, and maybe we have a different sense of ethics you and I, but I still believe that hard work, good technology and ethics can win too.

cheers

François

PS: a message to our friends in Nigeria: it’s still time to do the right thing and make the right choice, you will get lots of support for it and excellent services!

Et maintenant, pour les francophones (traduction par Caroline) :

Cher Steve,

Je me présente : François de Mandriva.

Je pense que nous sommes beaucoup trop petit pour que vous ayez, un jour, entendu parler de nous. Souvenez-vous, nous sommes une de ces sociétés Linux qui travaillent dur pour se faire une place sur le marché. Nous éditons une distribution Linux, appelée Mandriva Linux. Mandriva Linux 2008, notre dernière édition, a d’assez bonnes critiques et nous en sommes fiers. Vous devriez l’essayer, je suis sûr que vous l’adoreriez. Nous sommes aussi l’une des sociétés Linux qui n’a pas signé d’accord avec votre compagnie (personne n’est parfait).

Nous avons récemment conclu un marché avec le gouvernement Nigérian. Peut-être en avez-vous entendu parler ? Ils recherchaient une solution logicielle et matérielle abordable pour leurs écoles. La commande initiale était de 17,000 machines. Nous avions une bonne offre qui nous permettait de répondre à leur besoin : le Classmate PC d’INTEL, fourni avec une version adaptée de la solution Mandriva Linux. Nous avions présenté la solution au gouvernement local, ils ont aimé la machine, ils ont aimé notre système, ils ont aimé ce que nous leurs offrions, spécialement l’aspect ouvert et le fait que nous pouvions l’adapter aux besoins de leur pays et même plus.

Puis, votre équipe s’est jointe à la partie et le marché devint plus compétitif. Je ne peux faire de commentaires sur ce point mais certains pourront le faire. Votre équipe s’est battue et se battra encore, mais le client était satisfait du Classmate PC et de Mandriva.
Nous avons conclu le marché, nous avons compris la demande, nous avons qualifié le système et nous l’avons intégré à la machine. Pour conclure, nous avons fait notre travail. Et la machine est désormais livrable.

Maintenant, nous entendons différentes histoires de notre client : “nous allons payer pour les logiciels Mandriva comme prévu dans nos accords, mais ce dernier sera remplacé par Windows.”

Je suis impressionné, Steve ! Qu’avez-vous fait à ces personnes pour les faire changer d’avis ? C’est clair pour moi, et ça le sera pour tous. Comment appelez-vous ce que vous venez de faire ? Il y a plusieurs noms pour cela, je suis sûr que vous les connaissez bien.

Bien entendu, je continuerai à me battre cette fois et la prochaine et encore la prochaine. Vous avez l’argent, le pouvoir et peut être avons nous des définitions différentes de l’éthique. Je reste persuadé que le travail, les bonnes technologies et l’ethique peuvent aussi gagner.

Cordialement,

François

PS: message à nos amis du Nigéria : il n’est pas trop tard pour faire le bon choix, vous aurez beaucoup de soutien pour cela et des services excellents !

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591 Responses to “An open letter to Steve Ballmer”

  1. [...] I’d be interested to know whether or not this change of heart came about because of Bancilhon’s letter or if someone at the top of the food chain saw that the order was changed to Microsoft software and [...]

  2. [...] de ler uma carta aberta ao Steve Ballmer, escrita pela [...]

  3. [...] do technical support too). Mandriva announced it on their blog on October 30. On Halloween, they posted that the Nigerians were saying “we shall pay for the Mandriva Software as agreed, but we shall [...]

  4. [...] La controversial carta que envió el presidente de la distribución Linux Mandriva (conocida como Mandrake) a Steve Ballmer de Microsoft por haber persuadido al gobierno de Nigeria para eliminar Linux de las Classmate PCs e instalar Windows al parecer dio resultado. [...]

  5. [...] the folks at Mandriva were–pardon their French–pissed. CEO François Bancilhon broke out the whup-ass (another French term) and fired off a public letter [...]

  6. [...] consiglio di leggere direttamente le parole di François Bancilhon nella sua open letter to “Steve� (Ballmer, ovviamente), indirizzata a Microsoft, e per conoscenza al governo della Nigeria, [...]

  7. [...] Suppose customer A buys a product combination X + Y, and hires B to install the product for them. Suppose you are the vendor of Z and had hoped the customer would buy X + Z. It looks like you have lost the deal: but someone came up with an ingenious solution. This is how Microsoft reacted when the Nigerian government choose to buy 17,000 Intel classmate PCs with Mandriva Linux (I use it myself: not the biggest Linux distro, but smooth in use). This is what happened from Mandriva’s point of view. [...]

  8. [...] Linux. Concluso l’accordo è successo il peggio, stando alle informazioni espresse dal CEO Mandriva François Bancilhon, il governo Nigeriano faceva marcia indietro dopo una breve comunicato alla software house, [...]

  9. [...] when Mandriva’s CEO François Bancilhon all but accused Steve Ballmer of dirty dealing in an open letter. Wow! I’m impressed, Steve! What have you done to these guys to make them change their mind [...]

  10. [...] 31st, when Mandriva’s CEO François Bancilhon all but accused Steve Ballmer of dirty dealing in an open letter.Wow! I’m impressed, Steve! What have you done to these guys to make them change their mind like [...]

  11. [...] when Mandriva’s CEO François Bancilhon all but accused Steve Ballmer of dirty dealing in an open letter. Wow! I’m impressed, Steve! What have you done to these guys to make them change their mind [...]

  12. [...] when Mandriva’s CEO François Bancilhon all but accused Steve Ballmer of dirty dealing in an open letter. Wow! I’m impressed, Steve! What have you done to these guys to make them change their mind [...]

  13. [...] when Mandriva’s CEO François Bancilhon all but accused Steve Ballmer of dirty dealing in an open letter. Wow! I’m impressed, Steve! What have you done to these guys to make them change their mind [...]

  14. ItNEWS says:

    [...] when Mandriva’s CEO François Bancilhon all but accused Steve Ballmer of dirty dealing in an open letter. Wow! I’m impressed, Steve! What have you done to these guys to make them change their mind [...]

  15. [...] when Mandriva’s CEO François Bancilhon all but accused Steve Ballmer of dirty dealing in an open letter. Wow! I’m impressed, Steve! What have you done to these guys to make them change their mind [...]

  16. [...] att installera Windows istället. Det har föranlett Mandrivas VD Francios Banchilon att skriva ett öppet brev till Steve Ballmer på Mandrivas blogg 31 oktober. Han skriver bland annat: Steve! What have you done to these guys to make them change [...]

  17. [...] An open letter to Steve Ballmer: “Then, your people get in the game and the deal got more competitive. I would not say it got dirty, but someone could have said that. Your team fought and fought again the deal, but still the customer was happy with the CMPC and Mandriva. We actually closed the deal, we took the order, we qualified the software, we got the machine shipped. To conclude, we did our job. And, the machine are being delivered right now. Now, we hear a different story from the customer : “we shall pay for the Mandriva Software as agreed, but we shall replace it by Windows afterward.” Wow! I’m impressed, Steve! What have you done to these guys to make them change their mind like this? It’s quite clear to me, and it will be to everyone. How do you call what you just did Steve? There is various names for it, I’m sure you know them.” [...]

  18. [...] aste gutxi batzuk, Nigeriako gobernuaren erabaki susmagarri baten berri izan genuen, Mandriva-tik Steve Ballmer-i zuzendutako gutun baten bitartez. Honen arabera, itxuraz, Nigeriako gobernuak, bertako ikastetxeetako prezio baxuko 17.000 [...]

  19. [...] edindiÄŸim adreste önde gelen linux dağıtımlarından Mandrivia’nın CEO’larından François Bancilhon [...]

  20. [...] on (or back) to Microsoft again, remind yourself of the Mandriva/Nigeria incident: Wow! I’m impressed, Steve! What have you done for these guys to change their mind like this? [...]

  21. [...] François Bancilhon, director de Mandriva, contestó a este giro de los eventos con una carta abiert… [...]

  22. [...] by wilsonyang on December 2, 2007 I come across this letter from a friend, I think this type of letter should Never be sent in the public. It should be [...]

  23. [...] But no sooner is the ink dry on the contract than Mandriva CEO François Bancilhon is informed that they’ll still buy the computers, but now they’re going to be wiped and have Windows XP installed on them. Not Vista, mind you, but XP, because Vista can’t even make it in Nigeria. François wrote a scathing blog post about it. [...]

  24. [...] A carta original foi publicada a 31/10/2007 e pode ser lida aqui!. [...]

  25. [...] Turn Webapp Monster into gOS Mandriva Upset with Microsoft/Nigeria 419 scam Classmate PC Linux Reversal Microsoft Denies Involvement in 419 Scam Say Hello to Chumby, the Linux Clock! IBM & Novell [...]

  26. [...] Mandriva’s CEO is not happy with Ballmer and Microsoft. Mandriva has been working a deal with the Nigerian government where the Mandriva Linux operating system would be in place on 17,000 PCs. [...]

  27. [...] PC’s with Mandrake Linux installed on them.  However the very next day, Nigeria had mysteriously changed its mind and was going with XP instead.  Coincidental? No.  This to me is evident fear of Linux in a [...]

  28. [...] menos que en otro oscuro episodio de “Microsoft contra la raza humana”, similar al de Nigeria. Cuando leo que alguien “está trabajando con Microsoft”, no puedo pensar otra cosa que [...]

  29. [...] But no sooner is the ink dry on the contract than Mandriva CEO François Bancilhon is informed that they’ll still buy the computers, but now they’re going to be wiped and have Windows XP installed on them. Not Vista, mind you, but XP, because Vista can’t even make it in Nigeria. François wrote a scathing blog post about it. [...]

  30. [...] bet there’s gonna be another Open Letter here from Mandriva ( season 1, Season 2) , and I really wonder why the french Police did not choose the French software solution here. [...]

  31. [...] Por aquí para leer la carta abierta a Steve Ballmer. [...]

  32. [...] para la libertad y el sistema capitalista… Ha amenazado al software libre con patentes, con presiones sobre sus clientes y distribuidores, de todas las maneras posibles. ¿”Comprometidos con la [...]

  33. [...] Apparently on Thursday a representative from the Nigerian government contacted Mandriva informing it that once the initial order of 17,000 had been filled, the country will terminate the agreement and switch to Windows on the education PCs soon after. Bancilhon seemed to equivocate the move to a stab in the back from the tone of his letter, which appeared on the official «blog.mandriva.com». [...]

  34. [...] An open letter to Steve Ballmer Wow! I’m impressed, Steve! What have you done for these guys to change their mind like this? [...]